Please submit your resume, in Word format, directly to Gabriela Domanico at gdomanico@executrade.com or call Gabriela at 780-944-1258

The Opportunity

Our client is seeking to add a professional to their Help Desk team who wants to bring their proven talent and develop their career.  Your experience in Level I and II Help Desk Support and excellent customer service skills will win you a place with a high performance team  and great career development opportunities.

Key Account Responsibilities and Functions

  • Provide Level I and II support for all Microsoft Office Applications and proprietary applications via telephone or desk side support.
  • Ensure all calls are recorded and tracked in ticketing system.
  • Provide timely resolution to all trouble calls.
  • Provide effective information and escalation of issues to the appropriate department
  • Work closely with systems and infrastructure teams regarding trends and situations
  • Provide a high level of customer service to all levels of users within the organization
  • Asset tracking of loaner hardware
  • User account management via Active Directory
  • Advanced trouble-shooting and administration of Blackberry handheld devices
  • RSA SecurID administration and management
  • After Hours Support rotation
  • Project work and other duties as required.

Required Skills and Qualifications

  • Diploma in Computer Science or equivalent working experience
  • Advanced knowledge of Desktop Operating Systems and Client Server Applications
  • Experience configuring and troubleshooting Windows 7 and Microsoft office 2007
  • Familiarity with Cisco Unity
  • Familiarity with BES
  • Familiarity with contact management, document management, and enterprise accounting software
  • Team oriented
  • Highly organized
  • Reliable, accountable and strong work ethic
  • Excellent customer service skills
  • Excellent verbal communication and documentation skills

Compensation and Benefits

  • Salary range between $42,000 – $50,000 based on experience

Please submit your resume, in Word format, directly to Gabriela Domanico at gdomanico@executrade.com or call Gabriela at 780-944-1258

Executrade is one of the largest and most comprehensive full-service recruitment firms in Western Canada, with 11 divisions and locations in Edmonton, Calgary, and Vancouver. We have over 40 years of experience helping client companies and candidates achieve their business goals and vision. Our success is due to our people, the strong relationships we build, and the continuous and robust evaluation and refining of our recruitment and staffing processes.

Individuals interested in this employment opportunity must obtain the necessary approvals from the Government of Canada – Citizenship and Immigration department, prior to applying for this position. In accordance with the Canadian Immigration laws, priority will be given to Canadian citizens and permanent residents of Canada for employment opportunities. Detailed information can be obtained from http://www.cic.gc.ca

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