Id : 63357
Category : Sales and Marketing
Location/City : AB – Edmonton
Region : Edmonton Area
Job Type : Permanent
Recruiter Name : Cara Campbell

The Opportunity

Do you love motivating your team to succeed and thrive on exceeding KPI’S? This could be the position for you! You will be the Inside Sales Supervisor who is responsible for the daily operation of the inside sales team, with a focus on maximizing sales performance and customer satisfaction.

Key Account Responsibilities and Functions

  • Ensure that all incoming customer inquiries and outgoing sales calls are effectively and efficiently handled in order to meet and exceed customer expectations.
  • Act as an internal contact for escalated inquiries from key account.
  • Track, measure, and report on key performance metrics for inside sales.
  • Administer and process the company returns and claims policies, including stock adjustments, credit notes, and price adjustments in compliance with corporate internal control procedures.
  • Drive, monitor, and update sales promotions, product bookings, and group pool buys.
  • Coordinate all internal sales functions and activities, including working with operations to ensure full outgoing truckloads and maximum efficiencies.
  • Maintain a high level of product knowledge.
  • CRM experience.
  • Coach, mentor, train, and develop a team of Inside Sales Representatives to exceed customer expectations on every call.
  • Create and maintain a positive work environment and a high-performance team culture.
  • People management duties include hiring, training, and terminating inside sales staff.
  • Apply progressive discipline to bring performance or behaviours to expected levels and beyond.
  • Conduct performance reviews on a regular basis.

Required Skills and Qualifications

  • Experience working in a call centre or high volume inside sales environment is required
  • Wholesale distribution sales experience is an asset, preferably in the building materials industry.
  • A minimum of 3 years’ experience managing direct reports.
  • Demonstrated coaching, training, and team building skills.
  • Knowledge of principles and procedures for hiring, training, motivating, and developing staff, including setting performance standards and monitoring performance.
  • Excellent organizational skills.
  • Ability to clearly communicate with internal and external parties in a professional and courteous manner.
  • Able to problem solve and meet deadlines in a fast-paced environment.
  • Knowledge of principles and processes for providing excellent customer service.
  • Maintain positive and enthusiastic attitude even in adverse situations.
  • Good keyboarding skills and computer skills; very comfortable with Excel, Word, and Outlook.
  • Excellent English communication skills at a capacity to influence sales, in person and over the phone, with customers at various levels.
  • Write emails, letters, and sale documents in a professional manner.
  • Post-secondary education required, Business or Marketing preferred.
  • Formal sales training is an asset.

Compensation and Benefits

  • Base salary and bonus.
  • Health Benefits & Group pension plan.

Please quote Job Reference #63357

If you are looking for a new opportunity in a dynamic atmosphere, one that provides real challenges and rewards to match, please apply in confidence today. Please submit your resume to Cara Campbell at

Executrade is one of the largest and most comprehensive full-service recruitment firms in Western Canada, with 11 divisions and locations in Edmonton, Calgary, and Vancouver. We have over 40 years of experience helping client companies and candidates achieve their business goals and vision. Our success is due to our people, the strong relationships we build, and the continuous and robust evaluation and refining of our recruitment and staffing processes.

Individuals interested in this employment opportunity must obtain the necessary approvals from the Government of Canada – Citizenship and Immigration department, prior to applying for this position. In accordance with the Canadian Immigration laws, priority will be given to Canadian citizens and permanent residents of Canada for employment opportunities. Detailed information can be obtained from

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