Id : 62080
Category : Information Technology
Location/City : AB – Edmonton
Region : Edmonton Area
Job Type : Permanent
Recruiter Name : Erin Doblanko

Please submit your resume, in Word format, directly to Erin Doblanko at or call Erin at 780-944-1336.
Tier 1 Support Analyst needed immediately for south side MSP

The Opportunity

Our client, a busy and growing reputable MSP, is adding a Tier 1 Support Analyst to it’s support team. This role will oversee a variety of IT related set up, upgrade and troubleshooting tasks for a portfolio of small to medium size business. This is an ideal position for a junior to intermediate support analyst who thrives on variety, directly working with clients and is looking for long term career potential.
Key Account Responsibilities and Functions

  • Design, deploy, monitor, maintain, diagnose, and support for client’s computers and systems
  • Set up and configure PC, server, and storage equipment.
  • Upgrades, maintenance and monitoring on computers
  • Setup and support local and offsite backup solutions, wireless solutions for small and major buildings, single edge security appliances, and network switching
  • Assist with migrations to Office 360, virtual servers, new domains and servers
  • Support end-users remotely and onsite on troubleshooting with hardware, software, network and servers
  • Help create, maintain and revise documentation resource for support team and clients

Required Skills and Qualifications

  • Completion of related post secondary education
  • A minimum of 2 years support experience, ideally in an MSP setting
  • MCP preferred (or working towards MS certification)
  • Hands on and remote support experience with:
  • Break/fix, set up, deployment, joining and supporting PCs in an Active Directory environment
  • Installing, configuring, and supporting Windows 7, 8, and 10
  • Setting up Routers and Wireless
  • Exceptional verbal and written communication skills
  • Ability to translate “tech talk” appropriately to the technical understanding level of clients over the phone and in person
  • Self directed with proven time management skills
  • Deadline and budget focused
  • Must have a car and a valid driver’s license

Compensation and Benefits

  • Up to $60,000 depending on experience
  • A comprehensive benefits package will be provided

Please quote Job Reference # 62080

Please submit your resume, in Word format, directly to Erin Doblanko at or call Erin at 780-944-1336.
Executrade is one of the largest and most comprehensive full-service recruitment firms in Western Canada, with 11 divisions and locations in Edmonton, Calgary, and Vancouver. We have over 40 years of experience helping client companies and candidates achieve their business goals and vision. Our success is due to our people, the strong relationships we build, and the continuous and robust evaluation and refining of our recruitment and staffing processes.
Individuals interested in this employment opportunity must obtain the necessary approvals from the Government of Canada – Citizenship and Immigration department, prior to applying for this position. In accordance with the Canadian Immigration laws, priority will be given to Canadian citizens and permanent residents of Canada for employment opportunities. Detailed information can be obtained from

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