Id : 64293
Category : Sales and Marketing
Location/City : AB – Edmonton
Region : Edmonton Area
Job Type : Permanent
Recruiter Name : David Gorn

Please submit your resume, in Word format, directly to David Gorn via email at dgorn@executrade.com or call David at 780-702-5132.

Can you be The Field Service leader?

The Opportunity

A true leader in providing great engineered equipment to the oil and gas community, growing there service operations. Their mandate has always been to strive to provide world-class technical support to achieve 100% customer satisfaction. This is your time to be responsible for  customer field service activities in Canada. You will build and implement a Canadian Field Service Plan, with the support of an executive team that is, empowering, skilled, bright, positive, driven and fun. The opportunity to really grow a new focus of well established brand, representing great equipment!

Now It is time to capture market share in field service within Oil and Gas sectors. Prove yourself and you will be rewarded.

Key Account Responsibilities and Functions

  • Develop and implement Field Service Business Plan, with other divisions specially Sales, within the company’s goals and strategic objectives.
  • Responsible for the P & L
  • Evaluate team competencies, attracting new talent, with a focus contentious learning to optimize customer satisfaction.
  • Goal setting, skill enhancement and performance reviews for all field service staff
  • Investigate and resolve any issues to ensure customer satisfaction.
  • Field Service Coordination, supporting field service scheduling to ensure timely service and delivery.
  • Resolve issues and continually soliciting customer feedback with a focus on continuous improvement of the customer and employee experience.
  • Provide technical customer support to optimize the performance of pump and/ or compression equipment and ensure customer satisfaction.
  • Enhance the customer relationship by visiting customers with both the Sales and Service Teams.
  • Be available for emergency assistance to; identify, investigate, root cause analysis, and provide solutions for all technical issues.
  • Follow up with customers on all field service jobs to ensure customer satisfaction and determine areas of improvement.
  • Ensure CRM system is up to date with the latest customer contacts and technical reports
  • Review in bi-weekly meetings the status of prospects, quotes, & orders.
  • Work professionally as a team with divisions to ensure 100% customer satisfaction.
  • Measures gaps between expected performance and actual performance, plan strategically to raise the level of performance.

Required Skills and Qualifications

  • Minimum of 5 years successfully servicing, managing/supervising a service team, and supporting the servicing of “Big Iron” Pumps, Rotating Equipment and/or Reciprocating Equipment within the Oil & Gas community.
  • An Engineering Degree, Certified Trade and/or proven years of experience in Gas Compression and AP610 pumps.
  • Well developed, hands-on knowledge and skill of API 610 Pumps, Gas Reciprocating Compressors.
  • Proven ability to supervise or manage a Feild Service Team.
  • Professional communication, presentation and negotiation skills.
  • Ability to work independently with little supervision.
  • Experience in mechanical field service coordination.
  • Experience with service contracts.
  • Network of Specialist, Millwrights, & Apprentices. 

Compensation and Benefits

  • A base Salary or $100,000- $120,000 per year or more.
  • Performance Bonus.
  • Truck or an allowance with expenses, cell phone and laptop, provided.
  • Fantastic comprehensive benefits package with a generous RRSP matching.

Please quote Job Reference #64293

Please submit your resume, in Word format, directly to David Gorn via email at dgorn@executrade.com or call David at 780-702-5132.

Executrade is one of the largest and most comprehensive full-service recruitment firms in Western Canada, with 11 divisions and locations in Edmonton, Calgary, and Vancouver. We have over 40 years of experience helping client companies and candidates achieve their business goals and vision. Our success is due to our people, the strong relationships we build, and the continuous and robust evaluation and refining of our recruitment and staffing processes.

Individuals interested in this employment opportunity must obtain the necessary approvals from the Government of Canada – Citizenship and Immigration department, prior to applying for this position. In accordance with the Canadian Immigration laws, priority will be given to Canadian citizens and permanent residents of Canada for employment opportunities. Detailed information can be obtained from http://www.cic.gc.ca

 

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