Id : 63432
Category : Information Technology
Location/City : AB – Calgary
Region : Calgary Area
Job Type : Contract
Recruiter Name : Karina Regier

Please submit your resume in Word format directly to Karina Regier via email at

IT Service Desk – Temp to Permanent Opportunity


  • Work at a large organization with international offices as a help desk analyst
  • Troubleshoot IT related issues including Printers, PC’s, Laptops, in-house software, and mobile phones.
  • Receiving and logging calls via telephone and email
  • Level 1 and 2 support
  • Log calls in Service Now
  • Some Active Directory experience requested for creating user accounts, groups, resetting passwords, etc.
  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
  • Receiving, logging and managing calls from staff via telephone and email
  • Complete weekly stats reports


  • 1-2 years of large enterprise help desk experience primarily over the phone.
  • Experience troubleshooting Outlook 2013 and O365
  • Basic Active Directory Security and User administration
  • ITIL or MCP certifications are an asset
  • Operational support hours run from 6 AM to 6 PM, willing to work rotational shifts
  • Customer Service Attitude

Please submit your resume in Word format directly to Karina Regier via email at

Please quote Job Reference #63432

Executrade is one of the largest and most comprehensive full-service recruitment firms in Western Canada, with 11 divisions and locations in Edmonton, Calgary, and Vancouver. We have over 40 years of experience helping client companies and candidates achieve their business goals and vision. Our success is due to our people, the strong relationships we build, and the continuous and robust evaluation and refining of our recruitment and staffing processes.

Individuals interested in this employment opportunity must obtain the necessary approvals from the Government of Canada – Citizenship and Immigration department, prior to applying for this position. In accordance with the Canadian Immigration laws, priority will be given to Canadian citizens and permanent residents of Canada for employment opportunities. Detailed information can be obtained from

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