Id : 63422
Category : Information Technology
Location/City : AB – Calgary
Region : Calgary Area
Job Type : Permanent
Recruiter Name : Jayme Clark

Please submit your resume directly to Jayme Clark at

The Opportunity

Our client is looking for an experienced Technical Customer Engineering Support Manager. The successful individual has experience leading a team, has experience in software development, and is familiar with aviation protocols. Our NE Calgary client is utilizing leading edge aviation technology solutions in a variety of ways which include but are not limited to monitoring, diagnostics, & tracking components. If you are an experienced Customer Engineering Support Manager, we want to hear from you!

Key Account Responsibilities and Functions

  • Manage a team to monitor & respond to client needs for technical issues
  • Report on metrics gathered from data to provide relevant reporting to stakeholders
  • Train, motivate & foster a culture of continuous improvement within support team
  • Document & maintain process, procedures, & work instructions
  • Execute software development release life cycle as a team member
  • Maintain compliance with AS9100 standards
  • Available 24/7 as required

Required Skills and Qualifications

  • Bachelor’s degree in aerospace discipline or Computer Science
  • Understanding of aircraft systems & maintenance.
  • Understanding of aircraft data buses
  • Ability to validate aircraft data monitoring
  • Experience with C, Java, SQL, DB2, C++, C#, Bash scripting
  • Familiar with the serial protocols & data transfer concepts
  • Experience in system or unit level testing, creating test plans or test procedures
  • Experience working in an Agile Environment
  • Exceptional Interpersonal Communication skills
  • Understanding of Flight Manuals, Performance Software, Publications an asset

Please submit your resume directly to Jayme Clark at

Please quote Job Reference # 63422

Executrade is one of the largest and most comprehensive full-service recruitment firms in Western Canada, with 11 divisions and locations in Edmonton, Calgary, and Vancouver. We have over 40 years of experience helping client companies and candidates achieve their business goals and vision. Our success is due to our people, the strong relationships we build, and the continuous and robust evaluation and refining of our recruitment and staffing processes.

Individuals interested in this employment opportunity must obtain the necessary approvals from the Government of Canada – Citizenship and Immigration department, prior to applying for this position. In accordance with the Canadian Immigration laws, priority will be given to Canadian citizens and permanent residents of Canada for employment opportunities. Detailed information can be obtained from

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