Id : 63540
Category : Office Personnel-Temp
Location/City : AB – Edmonton
Job Type : Permanent
Recruiter Name : Kevin Pedersen

Please submit your resume directly to Kevin Pedersen via email at Kevin.pedersen or call Kevin directly at 403 718 5077.

National Director, In-Home Service

The Opportunity

Our client is widely recognized as a leader in their field. They are looking for a proven leader to manage and grow a thriving network of aftersales installers and technicians dedicated to serving customers across most of Canada. If you are a proven leader with established team management credentials who has grown an after-sales service organization, please apply today. This role can be located in Toronto area or in Edmonton.

Key Account Responsibilities and Functions

  • Develop an annual plan to grow business and realize efficiencies in existing operations and for each of six national service locations and DC’s
  • Responsibility for staff at all locations
  • Oversight of all repair, installation, and parts programs
  • Full P&L financial and operational accountability for the division
  • Regular communications with executive leadership team with responsibility for reporting as needed
  • Ongoing focus on improving the in-home customer experience
  • Establish and grow relationships with external and internal service suppliers
  • Identify and secure new clients
  • Leverage existing industry contacts and knowledge to secure new business with various appliance and furniture manufacturers, warranty companies, retailers and e-commerce organizations
  • Develop and market through the internet to reach the largest possible customer base
  • launch a national apprenticeship program for service to support future growth
  • Frequent travel may be required
  • Location: Edmonton or Toronto

Required Skills and Qualifications

  • Knowledge of the in-home service industry
  • 10+ years of experience in a similar leadership role
  • Post-secondary education in Business, or technical training related to service is an asset.
  • Extensive experience in networking and relationship building
  • Existing contacts within the service industry
  • Experienced in strategic planning and P&L accountability
  • Extensive experience presenting to clients and senior executives
  • Proven success on project teams
  • Experience working with and managing indirect reports

Compensation and Benefits

A generous salary and bonus package is offered along with benefits, retirement plan and numerous perks are offered.

Please quote Job Reference #63540

Please submit your resume directly to Kevin Pedersen via email at Kevin.pedersen or call Kevin directly at 403 718 5077.

Executrade is one of the largest and most comprehensive full-service recruitment firms in Western Canada, with 11 divisions and locations in Edmonton, Calgary, and Vancouver. We have over 40 years of experience helping client companies and candidates achieve their business goals and vision. Our success is due to our people, the strong relationships we build, and the continuous and robust evaluation and refining of our recruitment and staffing processes.

Individuals interested in this employment opportunity must obtain the necessary approvals from the Government of Canada – Citizenship and Immigration department, prior to applying for this position. In accordance with the Canadian Immigration laws, priority will be given to Canadian citizens and permanent residents of Canada for employment opportunities. Detailed information can be obtained from

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